Shipping policy
At Critter Crate, we strive to deliver your purchases quickly and safely. Please review our shipping policy below for more details on delivery times, shipping rates, and tracking information.
Delivery Times
Orders are typically processed within 1-2 business days. Delivery times vary based on your location and the shipping method chosen:
- Standard Shipping: 3-5 business days
- Expedited Shipping: 2-3 business days
- Express Shipping: 1-2 business days
Shipping Rates
Shipping costs are calculated at checkout based on the total weight of your order and the destination. We offer free standard shipping on orders over $50.
- Orders under $50: $5.99 Standard Shipping
- Expedited Shipping: $12.99
- Express Shipping: $19.99
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier's site.
International Shipping
We currently ship to select countries. International shipping times and rates vary. Please contact us for specific details regarding your country.
Shipping Restrictions
Some items may have shipping restrictions based on your location. If an item cannot be shipped to your address, it will be noted on the product page.
Contact Us
If you have any questions about our shipping policy, please contact our customer service team at [email protected] or call us at (123) 456-7890.