Faq
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Expedited shipping options are available at checkout for faster delivery.
Can I return or exchange an item?
Yes, we offer a 30-day return policy for items in their original condition. Please visit our Returns & Exchanges page for detailed instructions.
Are your products safe for all pets?
We ensure all our products meet safety standards. However, please check product descriptions for specific suitability and consult with your vet if needed.
How can I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier's site.
Do you offer international shipping?
Currently, we only ship within the United States. We are working on expanding our shipping options in the future.
How can I contact customer service?
You can reach our customer service team via email at [email protected] or by calling our helpline at (800) 555-1234. Our team is available Monday to Friday, 9 AM to 5 PM EST.
Do you have a loyalty program?
Yes! Join our Critter Club to earn points on every purchase, receive exclusive discounts, and get early access to new products. Sign up for free on our website.