Refund policy

At Critter Crate, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

Eligibility for a Refund

To be eligible for a refund, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Some types of goods are exempt from being returned, such as perishable goods or personalized items.

Time Frame for Returns

You have 30 calendar days from the date of purchase to request a refund. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund.

Process for Returning Items

To initiate a return, please contact our customer service team with your order number and the reason for your return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refunds

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. Late or missing refunds may be due to a delay in processing by your bank or credit card company.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at [email protected].